FAQ

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If you have any questions about QINX products, please check the FAQ first. If your issue remains unresolved, please feel free to contact us by phone or email. We will respond as soon as possible.

As a professional manufacturer of standard power supplies, QINX offers a wide range of products to meet various market needs. Proper selection depends on accurate electrical characteristics and specifications. For your reference, we have compiled a list of frequently asked questions.

1: Q: How to find products you need in Qinxpower website?

Click “Products” on the website Menu. Four methods are provided to search QINXPOWER power supply products.
1. Series Search
    Click “product style” such as DIN Rail, LED Driver or Charger, and you can rapidly find the corresponding
    product series. Through wattage and function information, you will find the products you need.
2. Quick Search
    By choosing product type and electrical characteristic, related power supply and specification are shown
    below.
3. Direct Search
    If you know the series name, click “magnifier” icon from the upper right of QINXPOWER website, and type
    the complete or part name to search the related product information.

You can send your product demand to local distributors at first, and the distributors can provide immediate service and suggestion. Besides, you can find “Contact Us” on website to fill out Sales Inquiry Form and we will reply your query promptly.

For small and medium quantity demands, local distributors offer better price and enough stock for your timely delivery. However, for further contact to QINXPOWER, please fill out “Sales Inquire Form” in the “Contact Us” page, service will be offered promptly.

  1. To increase the reliability of the S.P.S., we suggest users choose a unit that has a rating of 30% more power than actual need. For example, if the system needs a 100W source, we suggest that users choose a S.P.S. with 130W of output power or more. By doing this, you can effectively boost the reliability of the S.P.S. in your system.
  2. We also need to consider about ambient temperature of the S.P.S. and whether there is additional device for dissipating the heat. If the S.P.S. is working in a high temperature environment, we need to make some derating to the output power. The derating curve of “ambient temperature” versus “output power” can be found on our spec sheets.
  3. Choosing functions based on your application:
  • Protection function: Over Voltage Protection (OVP), Over Temperature Protection (OVP), Over Load Protection (OLP), and etc.
  • Application function: Signaling Function (Power Good, Power Fail), Remote Control, Remote Sensing, and etc.
  • Special function: Power Factor Correction (PFC), Uninterruptible Power Supply (UPS) function.

     4.   Make sure that the model qualifies for the safety standards and EMC regulations you need.

With 1~10V dimming, the lighting unit can be dimmed down to 10%; with 0~10V dimming, it can be dim down to 0%, or say, dim to “off”.

Yes,Our factory can customize connectors and any voltage specification.

Class I: Equipment where protection against electric shock is achieved by using basic insulation and also providing a means of connecting to the protective earth conductor in the building where by routing those conductive parts that are otherwise capable of assuming hazardous voltages to earth ground if the basic insulation fails. This means a class I SPS will provide a terminal/pin for earth ground connection.

Class II: Equipment in which protection against electric shock does not rely on basic insulation only, but in which additional safety precautions, such as double insulation or reinforced insulation are provided, there being no reliance on either protective earth or installation conditions. This means a class II SPS does NOT have a terminal/pin for earth ground connection.

LPS: When an electronic circuit is powered by a limit power source (LPS), its output current and power are under the limitation shown in IEC 62368-1 Table Q1, and the risk of fire can be reduced significantly. So, the safety distances and flammability rating of components can be much lower. Therefore, the plastic enclosure of these power supplies could use HB flammability rating to reduce cost. This definition comes from ITE/AV product (IEC/EN/UL 62368-1).

Class 2: When an electronic circuit is powered by class 2, its output current and power are under the limitation shown in UL 1310 Table 30.1, and the risk of fire can be reduced significantly. So, the safety distances and flammability rating of components can be much lower. Therefore, the plastic enclosure of these power supplies could use HB flammability rating to reduce cost. This definition comes from UL class 2 power unit (UL 1310).

DALI-2 is an upgraded version of DALI-1. DALI-2 has been adjusted and optimized for the following contents.
1. More precise specification of electrical tolerances and restructuring of specification make DALI-2 less risk for
    malfunctions and increased data accuracy.
2. DALI-2 added 14 new commands/features and removed 1 command. The most important one is extended
    fade time, the range is from 0.1 second to 16 minutes.
3. DALI-2 optimizes its communication sequence between application controller, input device and control gear,
    allowing devices from different manufacturers to work together on the same DALI bus.
4. DALI-2 products must be fully certified by the DiiA Association before they are allowed to use the DALI-2
    trademark.
    DALI-1 and DALI-2 products can be used together. Compatibility issue is shown in the table below.

ConfigurationDescription
DALI-2 application controller with
DALI-1 control gears
Compatible, but no DALI-2 new features in DALI-1 control gears
DALI-2 control gears installed into DALI-1 systemDALI-2 control gears are compatible with the system

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